Location: Harrods, London
Personal Attributes We Value:
Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.
What you will do
* Provide excellent levels of customer care, surpassing expectations at every opportunity.
* Lead in sales performance, exceeding sales and KPI targets, using EMBRACE to deliver the highest brand standards.
* Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
* Identify customer needs, pre-empting and answering all related queries.
* Liaise with customers to keep them fully informed.
* Resolve customer enquiries and complaints promptly and efficiently.
* Investigate problems, develop and propose appropriate solutions
* Provide feedback to the merchandising, design, and marketing teams.
* Provide enhanced till accountability.
* Follow Company procedures and processes to maintain security.
* Adhere to the brand standards in relation to visual merchandising.
* Encourage client loyalty through data capture and excellent service.
* Act as keyholder.
* Support the store’s Leadership team in the running and growth of the store.
* Act as a sales coach, and a buddy to new starters.
What you will bring
Sales
* Strong sales flare; evidence of exceeding goals and targets, particularly in luxury/fine/high jewellery.
* Excellent client service and sales delivered through omnichannel retail.
* Proactivity, pre-empting client needs.
* Full engagement with social media.
Team Work
* True team player spirit –keen to share the credit with the team.
* Experience in leading, motivating and training a team.
* Successfully manage multiple demands and competing priorities.
* Excellent communication skills and excellent use of English.
Additionally
* Present a love and appreciation for aesthetics and style.
* Understand and represent the brand attributes.
* Enthusiastic, self-confident and self-motivated.
* Willing to accept new challenges and strive to continually improve.
* Hunger to succeed.