Duties and responsibilities: Manage daily salon operations, ensuring efficiency and high standards of service. Mentor and train salon staff in techniques and customer service best practices. Upsell salon services and products to enhance client satisfaction and salon revenue. Provide exceptional customer service by addressing client needs and concerns promptly. Oversee front desk operations, including appointment scheduling and client check-in/out processes. Maintain a clean and organised salon environment that reflects our brand values. Ensure compliance with health and safety regulations within the salon. Stay updated on industry trends, techniques, and products to provide informed recommendations. Skills and Qualifications: Proven experience in store management within the beauty or wellness industry. Strong mentoring skills with the ability to inspire and develop team members. Excellent upselling abilities to promote services and products effectively. Exceptional customer service skills with a focus on client satisfaction. Strong communication skills to interact effectively with clients and staff alike. Experience in front desk operations is preferred.