Required Skills and Qualifications
To succeed as a Customer Team Leader, you will need:
* Customer Focus: A genuine care for the needs of customers and a passion for delivering exceptional service.
* Leadership: The ability to motivate and inspire your team, providing clear direction and coaching to drive performance improvement.
* Organizational Skills: Strong organizational and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
* Communication: Excellent verbal and written communication skills, with the ability to build rapport with customers, colleagues, and stakeholders.
* Adaptability: Flexibility to work a range of shifts, including evenings, weekends, and public holidays.