The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference: REQ00000017885
Date posted: 06/02/2025
Application closing date: 23/02/2025
Location: Blank
Salary: £37,035 - £37,938
Contractual hours: 37
Basis: Full time
Information Governance & Compliance Officer - WMF1691i
Location: Kendal, Barrow or Penrith, hybrid working available. To be agreed with the successful candidate.
Contract Type: Permanent
About this opportunity
Are you looking for a role that is fast paced, challenging and rewarding?
We are looking for an enthusiastic and highly motivated person to join the Information Governance and Complaints Team.
Responsibilities include:
1. Dealing with Freedom of Information requests
2. Handling Complaints and MP correspondence
3. Supporting teams to learn from customer feedback
The successful candidate will be joining a friendly and proactive team who are passionate about delivering a high standard of customer service and improvements.
Who we are looking for…
We are looking for someone who has excellent attention to detail and a high standard of communication skills.
You will be passionate about good customer service and enjoy dealing with members of the public.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below documents:
If you have any queries about this role or would like an informal chat about this opportunity, please contact Jonny Horn, Operations lead – Jonny.horn@cumbria.gov.uk
Application and Interview information
Closing date: 23 February 2025
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans, and those in care or care experienced and under 24 years old, who meet the essential criteria for the role.
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