Position: Assistant Base Manager (tourism industry) Location: Invergarry - Laggan Loch, Highland, United Kingdom (Scotland) Department: Operations Start Date: 1st February 2025 Contract type: Permanent Line Manager: Base manager At a glance Reporting to the Base Manager of Le Boat Laggan Base, as the Assistant base manager you will be responsible for the good functioning of the customer facing operations, customers satisfaction, the quality of the services delivered, the boats condition according to the company standards and the team and their well-being. What you will be doing Work closely with the Base Manager daily to organise the base and plan each working week accordingly Responsible for instructing the team to carry out the interior cleaning & sanitizing of our fleet as per company standards Manage the local income of the base and optimize revenue opportunities to meet sales targets Help prepare boats for winter storage & organise team and fleet for season opening in spring Ensure all boats pre-departure are provisioned with the necessary supplies/customer requests Provide feedback to Base manager and Head Technician of any deficiencies observed while customers onboard Train reception staff and assist with reception duties throughout season Reliable, can multi-task and help the Base Manager to meet key KPIs for the business. Able to work a flexible week (weekends and holidays) Customer service Maintain onsite premises and services provided are in organised and efficient – ensure all customers are perfectly welcomed by you or by your team in place Control the process and application best practice of the pre /post departure procedure Deal with all customer’s demands /requests and claims until they are resolved in collaboration with the base manager and regional manager when serious/major accident/incident occurs Collect key customer feedback at the end of each holiday to meet business critical NPS targets which must Improves YoY Finances and administrative In alignment with Base Manager needs, maintain accounts of the base, management of the accounting documents and manage base reception cash system Manage the variable elements of the wages for each member of the team as well as work with the Base Manager to plan working hours to part-time / full-time staff Control the budget of the base and its optimization Global administrative management of the base and ensure good relationship with the different partners and suppliers Management of the relations with the local community Work with the Base Manager to review monthly reporting. Fleet/Base Ensure all identity documents for boats are in compliance. Control the good condition and the maintenance of the fleet/Interior as per company standards as well as the overall cleanliness of the boats Adhere to company process and notify business of any accidents at the base Maintain the base and the cleanliness making sure it’s welcoming and organised at all times Assist with break down planning during season. Staff Ensure staff correctly carry out their functions and are well presented at all times Train base reception staff and operational staff on all tasks and procedures With Base Manager responsible for planning the team according to the bookings & departures Ensure staff wear the correct uniform and always follow the health & safety guidelines Staff Conflict and staff development are dealt in collaboration with the Base and Regional Manager. What we are looking for: Skills, experience, knowledge, qualifications and training Customers oriented Sales focussed Good Communications skills Good organizational skills Flexible, can meet challenges and show initiative Good computer skills – internal training will be provided for cash system and bookings system Motivated to succeed and create a high performing team culture Knowledge of the inland waterways industry and boats (an advantage) Boat License (an advantage) What we are offer: Competitive salary based on experience. Annual salary review and increase. Comprehensive training and development opportunities. Career progression. Annual bonus based on Company’s target and individual performance. Le boat uniform Referral program and bonuses from £250 up to £500 equal to local currency / referral Access to Travelopia group benefits (holiday discounts) Exciting work environment with the No.1 provider of houseboat vacations in Europe and Canada. Le Boat, part of Travelopia, is the world’s leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service. LI-SV1 LI-ONSITE