Retail Responsibilities:
* To ensure that the shop window displays are at all times attractive to customers; to update them regularly to prevent them looking ‘tired’ and predictable.
* To arrange the internal displays in a manner that shows the goods in their best light and which is easily and safely navigable by the public.
* To keep the inside of the shop clean and tidy at all times.
* To accept and process all donations in accordance with relevant policies and procedures.
* To ensure effective stock control procedures are in place; to monitor stock levels and undertake regular stock audits.
* To price all items in accordance with an agreed pricing structure.
* To work to set sales targets and growth plans.
* To work with the Head of Retail on the promotion and marketing of the business. To organise promotions, displays and/or events to effect this.
* To ensure all customers receive excellent customer service at all times from all staff and volunteers.
* To deal with all customer service issues, e.g., queries and complaints, in the first instance. To follow any relevant procedures thereafter.
* To maintain up-to-date knowledge of market trends and developments in the retail/charity retail sector.
* To maintain accurate and timely records of all business activities.
Staff and Volunteers Responsibilities:
* To promote and facilitate a positive, mutually supportive team ethic.
* To actively recruit suitably competent and enthusiastic staff and volunteers.
* To provide regular supervision to staff and volunteers.
* To ensure that all staff and volunteers are fully conversant with the wider work of Age UK Worcester and Malvern Hills and able to talk about it to customers as needed.
* To ensure that the Assistant Managers and all shop volunteers are fully supported and trained in all aspects of running a charity and are aware of all policies and procedures that may affect them in the course of their duties e.g., the Health and Safety Policy and Procedures.
* To ensure that the shop is adequately staffed at all times; to consult on and produce staffing rotas in good time and with regards to the requirements of volunteers. To manage the holiday requirements of yourself and the Lead Sales Assistant.
* To provide direction to all staff on daily/weekly tasks; to clearly communicate sales targets and growth plans as necessary and agreed with the Head of Retail.
* To deal with all staffing issues in a timely and professional manner and in line with policies and procedures.
* Financial Responsibilities:
* To implement effective and efficient financial management and accounting systems in conjunction with the Head of Retail and finance personnel. To be responsible for the day-to-day management of these systems including the administration of Gift Aid.
* To maintain accurate records of all business transactions.
External Relationships Responsibilities:
* To develop good working relationships with other shops within Age UK Worcester and Malvern Hills.
* To promote the work of Age UK Worcester and Malvern Hills through the course of daily retail activities.
* To act as an ambassador for the work of Age UK and help develop the public profile of the charity through interactions with the public and marketing strategies for the shop.
* To develop and maintain sound professional relationships with other local traders.
Other Responsibilities:
* To regularly attend supervision meetings with the Head of Retail.
* To undertake all mandatory training courses and any others identified in supervision or arising out of incidents or occurrences in the workplace.
* To undertake any other duties as may be required by the Board of Trustees and commensurate with the grading of the post.
Job Types: Full-time, Permanent
Pay: £22,168.00 per year
Benefits:
* Private medical insurance
Schedule:
* Day shift
Work Location: In person
Application deadline: 18/10/2024
Reference ID: Charity Shop Manager
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