Who we are At TPF, we believe that payments are an essential part of our complex daily lives, and they should be as simple as possible. Founded by entrepreneurs with a successful track record in financial services, TPF is a fully licensed Electronic Money Institution committed to empowering businesses and individuals with effortless ways to make and take payments. Through a combination of expertise, cutting-edge technology, and standout customer support, we aim to become a global leader in digital payment solutions. We embrace unconventional businesses with unique needs or those operating in emerging sectors, providing business accounts, payment processing services, digital wallets, and payment gateways to help them grow quickly and safely. Job Description We are seeking a highly experienced and motivated Head of Operations to lead our core operational teams. This role is essential in maintaining and scaling our operational excellence across onboarding, transaction monitoring, dispute handling and customer support functions. The position will have full responsibility for directing these functions across all products and channels of the company, including payment acceptance solutions and accounts for both business and consumer segments. This is a senior leadership position that forms part of the management team and will report directly to the CEO. Main responsibilities Lead and manage the day-to-day operations across onboarding, monitoring, disputes, and support teams; Oversee all operational functions across all products and channels, including business payment acceptance and consumer/business account solutions; Supervise the customer onboarding process, including due diligence, KYC, and risk evaluations; Ensure timely and effective integration and setup of new clients across our technical platforms; Direct transaction-level, merchant-level, and portfolio-level monitoring, ensuring proactive detection and handling of anomalies or suspicious activity; Manage the dispute process in accordance with scheme regulations and internal timelines; Continuously improve operational workflows, SLAs, and internal procedures to support growth and efficiency; Maintain close collaboration with Compliance, Risk, Product, and Technology teams; Ensure strict alignment with Visa, Mastercard and other scheme regulations across all relevant operations; Support, coach, and develop operational staff to ensure high performance and motivation; and Provide regular reports to senior management on operational KPIs, risks, and improvement initiatives. Key Requirements Minimum of 10 years experience in payment services, with at least 5 years in a leadership or managerial role; Prior experience in a financial institution operating as a principal member of Visa and Mastercard is essential; Strong knowledge of card scheme rules, risk management practices, and transaction monitoring tools; Proven ability to manage operational teams in high transactional environments; Excellent time management, leadership, and communication skills; Experience with CRM systems, KYC/AML tools, and operational risk systems; A proactive and hands-on approach to improving operational performance and risk management. Benefits Private health insurance; Gym membership allowance; Lunch compensation; Birthday and company anniversary gifts; Ongoing training and professional development.