Customer Service Advisor - 6-Month Contract (Hybrid) | Boston
We are currently seeking a Customer Service Advisor to join our client's growing team in Boston on a 6-month contract. Due to an increased workload, they are expanding their 10-person team and require a customer-focused individual with strong communication skills.
Role Overview:
As a Customer Service Advisor, you will be responsible for handling customer queries, providing excellent support, and ensuring a smooth and positive customer experience. This is a hybrid role, requiring 2 days per week in the office and 3 days working from home.
Key Responsibilities:
* Responding to customer inquiries via phone, email, and online platforms
* Resolving customer issues efficiently and professionally
* Maintaining accurate records of customer interactions
* Working collaboratively with the team to ensure a high standard of service
* Handling a high volume of customer interactions while maintaining attention to detail
What We're Looking For:
* Previous customer service experience (essential)
* Experience in a builder's merchant or a similar industry (preferred)
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Proficiency in using computer systems and CRM software (preferred)
* A positive and proactive approach to customer support
What's on Offer:
* 6-month contract with potential for extension
* Hybrid working - 2 days in the office, 3 days remote
* Opportunity to work in a supportive and fast-paced environment
If you have customer service experience and are looking for a new opportunity, we'd love to hear from you! Apply today or contact Lily for more information on 07856 909189.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.