Duty Manager - Tring, Hertfordshire
Join the professional team at Pendley Manor.
Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel. A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.
BENEFITS
We are an equal opportunity employer offering a number of benefits and discounts as detailed below:
* Spa treatments & products
* Accommodation and Dinner
* Onsite Parking
* Meals on duty
* In house Trainings
* Additional holidays with service
* Recommend a friend bonus scheme
Here your skills are valued, your growth encouraged, and your dedication rewarded. Join us in shaping the future of luxury hospitality.
As a Duty Manager, your responsibilities will include, but are not limited to, the following:
* Provide exceptional service to guests by executing reception duties, including welcoming VIP guests, checking guests in/out, and addressing any queries promptly and professionally.
* Responsible for handling cash transactions and maintaining secure key management procedures to ensure the safety and security of guests and the hotel.
* This role requires a hands-on approach, necessitating a comprehensive understanding of all hotel functions, including Reception, Food & Beverage (F&B), Housekeeping and Maintenance.
* Ability to multitask efficiently is crucial to manage various responsibilities simultaneously, maintaining high service standards across different areas of hotel operations.
* Collaborate effectively with other departments to ensure smooth coordination and communication, contributing to the overall success of guest experiences and hotel operations.
* Demonstrate strong problem-solving skills to address any issues or challenges that may arise during shifts, resolving them promptly to maintain guest satisfaction.
* Adapt quickly to changing circumstances and high-pressure situations, exhibiting resilience and maintaining composure to deliver exceptional service even in demanding environments.
Our Ideal Duty Manager
* Has previous experience demonstrating a strong understanding of 5 star luxury service standards.
* Available for any shifts which occasionally includes Night shift and showcasing flexibility to meet the demands of the role.
* Possesses self-motivation and enthusiasm, driving personal and team performance to ensure exceptional guest service.
* Exhibits a keen eye for detail and accuracy, ensuring that all tasks are completed to the highest standards.
* Thrives in a fast-paced environment and can work effectively under pressure, maintaining composure to deliver excellence consistently.
As a Duty Manager, you will play a crucial role in providing exceptional guest experiences.