Job ID: 2827639 | Amazon Data Services Hong Kong Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The responsibilities include:
1. 7x24 roster duty in data center operations
2. Incident first responder and onsite hands-on support
3. Break-fix and troubleshooting according to process guideline
4. Maintain proper media operations according to process guideline
5. Capacity landing and decommissioning according to process guideline
6. Site management and maintain tidiness in operation areas
7. Innovate and contribute from day to day operation experiences to improve operation efficiency
BASIC QUALIFICATIONS
- 1+ years of computer hardware troubleshooting and repair experience, with degree / high diploma or equivalent qualifications in Information Technology / Computer Science / Engineering or related disciplines
- Knowledge of IT system hardware and network concepts, and understanding on incidents response and prioritization, experience in network cabling include optical
- Good attention to details and good written and verbal communication in English
PREFERRED QUALIFICATIONS
- 1+ years of data center experience
- Knowledge of cloud computing technologies, fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
- Knowledge on continuous process improvement
- Literacy in security and customer data protection
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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