Numi Greater Bristol Area, United Kingdom
Senior Consultant at numi | We scale tech companies and help people move forward
Want to make a real difference in customer experience for a leading innovator in the payments industry?
They're on a mission to revolutionise how businesses manage day-to-day transactions and expand opportunities for revenue creation. We're looking for an experienced Senior Product Manager to lead the strategy, development, and continuous improvement of customer account management and servicing experiences. In this role, you'll have the opportunity to innovate existing technology and explore new AI tools to automate and improve processes.
What you'll do:
* Lead a core product area: Own and define the product vision, strategy, and roadmap.
* Champion the customer: Ensure seamless, efficient, and intuitive account operations, empowering customers to easily manage their products and maximise their value.
* Drive innovation: Identify and implement improvements to servicing capabilities, reducing customer friction and enhancing overall satisfaction.
* Scale & execute: Use analytics, customer insights, and performance metrics to prioritise enhancements and deliver measurable impact.
What you'll need:
* Strong experience as a Senior Product Manager in customer service, account management, or related digital products.
* A proven track record of delivering customer-centric solutions and measurable operational improvements.
* A data-driven mindset to prioritise initiatives and solve problems effectively.
* Exceptional stakeholder management skills, with the ability to align diverse teams around a shared vision.
What will success look like in this role?
* Improved customer satisfaction and reduced customer churn through enhanced account management and servicing experiences.
* Increased operational efficiency within internal teams managing customer accounts.
* Strong adoption and positive feedback from users on implemented improvements.
Ready to make an impact in the world of customer experiences? Apply now!
Seniority level
Director
Employment type
Full-time
Job function
Product Management
#J-18808-Ljbffr