Head of Operations – Mental Health & Learning Disabilities
North West – Home based with regional travel.
REQUIREMENTS
* Experience as a Regional Manager in mental health and/or learning disability services.
* A proven track record of achieving at least ‘good’ ratings in CQC inspections.
* Experience leading supported living / residential services.
THE ROLE
As the Head of Operations, you will report to the Operations Director and will hold day-to-day operational responsibility for the Northwest geographical area encompassing 52 homes, with the view to this expanding, and direct oversight for the regional team. The remit extends from Staffordshire & Shropshire to Manchester, of which you will be expected to have a considerable presence across. You will also be the RI (Responsible Individual) for Wales and will be responsible for meeting registration conditions through achieving compliance with the relevant regulations (CIW).
KEY RESPONSIBILITIES:
* Ensure effective support, monthly supervision, and annual appraisal for all Regional Managers in the area.
* Help to embed a coaching culture, mentor new Regional Managers, and support existing Regional Managers with their professional development.
* Be visible, carrying out both planned and unannounced visits to services on a weekly basis to establish a culture of visible senior management leadership.
* Overall responsibility for ensuring all services within the area are staffed at safe levels and delivered cost-effectively.
* Monitor absence levels in the area and ensure effective management in line with the organization's policies.
* Ensure any complaints are fully investigated and documented by the Regional Manager.
* Undertake investigations directly if they involve the Regional Manager.
* Partake in disciplinary investigations as requested and in partnership with HR.
* Ensure that the people we support are appropriately safeguarded and staff understand safeguarding/POVA and whistleblowing processes.
* Ensure vigorous management of all cost lines, particularly sickness and other avoidable staffing costs. Monitor agency expenditure on a weekly basis to ensure this is kept to an absolute minimum.
* Develop and implement quality management and continuous improvement systems. Undertake regular audits of the Regional Managers' work and report on quality standards within the region (in line with policy). Develop, oversee, and regularly review the implementation of agreed quality improvement plans.
* Ensure that regulatory standards (CIW, CQC) are maintained and effective monitoring processes are in place to ensure quality. Ensure that person-centred processes are embedded in all services in the area with clear systems in place to monitor outcomes for the people we support.
* Champion continuous improvement and the implementation of best practices such as Person Centred Active Support, STOMP, PBS (where appropriate), and the national PMLD standards.
* Prepare regular performance reports for the Operations Director as required. Report on progress against regional development plan targets, overall operational performance, and key risks. Ensure that all reports for care managers and other stakeholders are of high quality and produced in a timely manner.
* Support the embedding of an open and transparent culture in services across the region leading to trust in the organization and its reputation. In particular, ensure there are strong relationships with commissioners, care managers, and community learning disability teams. Ensure there is excellent communication and involvement with families.
* Ensure the planning, developing, and delivery of new services in the area is performed to a high standard to meet the short and medium-term objectives of the organization.
THE CANDIDATE
* A sound working knowledge of learning disabilities/mental health.
* A demonstrable track record of leading excellence and continuous improvement in service delivery and financial performance across services for adults with learning disabilities.
* A highly effective leadership style and a demonstrable track record of developing high-performing teams and a culture of excellence.
* Strong person-centred values and demonstrable experience of developing best practices. Extensive experience of leading excellence in quality and regulatory compliance, including effectively managing serious incidents.
* Extensive experience of successfully opening new services and integrating services from other organizations.
* Strong external and internal stakeholder management.
* Driving licence and access to a vehicle.
INTERVIEW PROCESS
Two stages: The first stage interview will be informal and consist of an interview over Teams with the Operations Director. The second stage will consist of a presentation with the Operations Director and Chief Operating Officer.
CONTACT DETAILS
If you would like to be considered for this exciting opportunity or would like to request a full job description, please contact Adam Brenton on 0161 667 6555 or alternatively email abrenton@compassltd.co.uk.
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