Job Title: Scheduler
Location: Crewe
Contract Type: Permanent
Salary: £23400
Start Date: ASAP
About the Role:
Meridian Business Support is seeking a detail-oriented and proactive Scheduler to join our team. Using scheduling software, you will manage the day-to-day balancing and allocation of jobs to field technicians, ensuring strict service level agreements (SLAs) are met. You’ll be responsible for assigning critical tasks, overseeing the import and distribution of mandatory work, and monitoring schedules to optimize efficiency. We are seeking Looking for somebody who is flexible shift times will range from 07:30am – 21:30pm all on a rota pattern with weekend work once all positions are filled (1 in 3 or 1 in 4)
Key Responsibilities:
Assign critical jobs to field technicians using scheduling software, ensuring completion within SLAs.
Communicate regularly with Regional Team Managers to manage technician availability.
Perform quality checks to ensure scheduling software aligns with front-end systems.
Monitor and action operational requests via a dedicated inbox.
Support an inbound technician helpline, resolving queries promptly.
Problem-solve and make decisions in a fast-paced environment.
Adapt to changes in processes to improve business accuracy and efficiency.
Ensure mandatory and KPI work is imported and distributed nationally in an efficient schedule.
General Duties:
Maintain necessary documentation and e...