CUSTOMER SERVICE ADVISOR - SELF-STORAGE
Immediate Start
We are seeking a Customer Services Advisor from the self-storage sector to join our growing team in the new year. If you have a strong background in sales, customer relationship management and are up for a challenge, then please read on.
About Us:
Quick Self Storage is a fast growing, family-owned self-storage operator. Our mission is to provide our customers with secure, clean and convenient storage facilities - ensuring the right sized unit, at the right price and at the right time. We use advanced technology to make self-storage seamless, safe and accessible.
Quick, convenient and secure.
Join Our Team:
In this exciting role, you will be responsible for handling customer enquiries, providing quotations, maintaining high facility standards, issuing Customer Agreements, advising customers on unit sizes, scheduling viewings, taking payments, and managing late payments. You must have excellent communication skills, be proficient in administrative tasks, and demonstrate a strong ability to multitask in a fast-paced environment.
You will be part of a motivated team of Advisors to achieve their ambitious targets and help Quick Self Storage on its growth journey.
Key Responsibilities:
1. Handle incoming and outgoing calls, emails and any correspondence from existing customers and prospective customers regarding storage enquiries, payments, and other related matters.
2. Provide accurate and timely quotations based on customer requirements.
3. Assist customers in completing Customer Agreements and other necessary paperwork.
4. Advise customers on the appropriate size of storage units based on their needs.
5. Schedule and coordinate viewings for potential customers.
6. Process payments securely and efficiently.
7. Follow up with customers regarding late payments and initiate appropriate actions to resolve outstanding balances.
8. Maintain accurate records of customer interactions and transactions.
9. Collaborate with team members to ensure a seamless customer experience.
10. Basic cleaning duties are involved to keep the whole facility clean and tidy to the highest standards.
11. Be willing to help customers as and when required with their goods to ensure a good customer service experience.
12. Any other additional duties as required to meet the needs of the business.
Key Skills:
1. Previous experience in customer service or call centre roles preferred.
2. Must be ‘hands on’ with a ‘can do attitude’ as and when required.
3. Excellent verbal and written communication skills.
4. Strong interpersonal skills and the ability to build rapport with customers.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
6. Ability to multitask and prioritise tasks effectively.
7. Detail-oriented with strong organisational skills.
8. Reliable and able to work independently as well as part of a team.
9. Flexibility to work hours as needed to meet the needs of the business which includes weekends.
10. Phone etiquette.
11. Ability to work under pressure.
Qualifications:
1. Proven experience in a customer service/sales role with a minimum of 3 years’ experience ideally within the self-storage sector.
2. Resilient, hardworking, and self-motivated.
3. High attention to detail.
4. Ability to learn and retain information quickly.
5. Adaptability and flexibility in a fast-paced environment; results-oriented mindset.
6. Commitment to 40 hours per week, 5 days a week between Monday to Sunday (working every other Saturday or Sunday).
7. Office based role.
Benefits:
1. A competitive salary (based on experience) with a Performance Bonus scheme.
2. Company pension.
3. Free on-site parking.
4. 30 holidays including bank holidays.
5. Opportunities for professional development and growth.
6. A collaborative work environment where your contributions are valued.
Join Quick Self Storage by applying now to be part of our dynamic and growing team!
Please send your CV and a covering letter to - hr@quickselfstorage.co.uk
We look forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £23,500.00-£25,000.00 per year
Additional Pay:
* Performance bonus
Schedule:
* Monday to Friday
* Weekend availability
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer service: 3 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location:
In person
Reference ID:
CUSTOMER SERVICE ADVISOR - SELF STORAGE
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