About the role:
Due to the expansion of our activities, BYD UK is looking for an enthusiastic and self-driven After Sales Manager for the Passenger Cars team. In this position, you will play an important role in setting up the After Sales activities in the designated region regarding Passenger Cars.
As the After Sales Manager for Passenger Cars, you are responsible for building and maintaining a strong and customer-focused After Sales service level in the UK. You will establish and maintain the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will play an important role in developing and maintaining service products and After Sales propositions, and you will secure that the warranty procedure is carried out correctly.
Your responsibilities:
* Drive and develop partners’ service preparation, execution, and service performance assessment, establish annual service targets, and ensure goal achievement, steering the partner’s continuous service level improvement.
* Coordinate with the legal and commercial team to sign After-sales agreements if new distributors are appointed.
* Conduct regional visits, organize meetings, workshops, and other activities with regional partners, and review the business plan. Be responsible for the after-sales projects' development, execution, and assessment.
* Secure the quality of our service network by timely training, tooling, and other supportive materials.
* Manage regional customer satisfaction (NPS), assist partners in closing customer complaints in a timely manner, and handle Goodwill authorization and management.
* Investigate and collect market information and cooperate with HQ for business plan and strategy.
* Coordinate with the Customer Service team to achieve customer satisfaction goals.
* Coordinate spare parts deliveries in close cooperation with the Supply Chain team and steer parts service level improvement.
* Coordinate after-market activities and service campaign implementation.
* Introduce BYD Aftersales Service IT systems/platforms such as DMS, LMS, TIS, to regional dealerships and their authorized service networks, ensuring these systems/platforms are deployed in each terminal service shop.
Your profile:
* Bachelor's or master's degree with working and thinking level, acquired by education or work experience.
* Experience as After Sales Manager within an OEM environment (mobility, preferably automotive).
* Proven leadership skills; at least 5 years of managerial experience is required.
* Affinity with electric mobility.
* Willingness to travel frequently within the territory and abroad (including potential trips to China), approximately 25% of your time.
* Strong communication and negotiation skills with excellent knowledge of English; Chinese is a plus.
We offer:
* Performance and experience-based competitive remuneration.
* Scottish Widow workplace pension.
* 25 days paid holidays + public holidays.
* Department & company-wide teambuilding events.
* An exciting opportunity to lead the European transition to Zero Emissions transportation and the decarbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
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