Job Title: Service Management Specialist
Job Description:
We are seeking a highly skilled Service Management Specialist to join our Service Team at Magdalene Limited. The successful candidate will be responsible for working in our 24x7 Service Management Centre in St Ives, Cambridgeshire.
The shift pattern will be 4 days on / 4 nights on, with 4 days off in-between. A shift allowance will be included in the package.
As a leading telecom services supplier, Magdalene Limited offers a complete end-to-end service. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:
1. Provide excellent customer service and support to clients.
2. Work collaboratively as part of a team to achieve service delivery goals.
3. Ensure that all service delivery activities are carried out in accordance with company policies and procedures.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment.
* Strong analytical and problem-solving skills.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.