Duties and Responsibilities : Responsible for the overall management and day-to-day supervision of the hospital receptions To effectively manage departmental staff, including resolving any performance issues, ensuring adequate staffing levels at all times. Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations. Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face Supporting inpatient bookings by entering inpatient/day cases onto computer system Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate Admission/Discharge of patients onto computer system ensuring accuracy of all information. Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis Who we're looking for: Experience of working on a reception or in a similar customer facing environment Basic knowledge of hospital systems (or similar), including processes and procedures Understanding of medical terminology Previous supervisory experience Excellent interpersonal and communication skills High degree of accuracy and a methodical approach to workload Proactive with an ability to work to tight deadlines Working Hours : Part-time 26.5 hours per week on a rota basis. Monday-Friday Shifts a mixture of 06.30-14.00 or 14.00-20.00 & Saturdays 13.00-18.00 Contract Type : Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Charlotte Oliver on For us, it's more than just treating patients; it's about looking after people.