OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month. Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.
Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres. As our clients’ single source partner for information management, we offer solutions that cover the full record lifecycle, including file storage; secure online access; data protection; business continuity; and secure destruction.
The Role
The Order to Cash (O2C) Process Manager is responsible for overseeing and optimising the end-to-end O2C process, ensuring efficiency, accuracy and compliance. This role includes the management of the Credit Control, Cash Application, and Billing teams, driving process improvements, and fostering close collaboration with the Client Care team to enhance customer satisfaction. The O2C Process Manager will lead initiatives to improve cash flow, reduce outstanding receivables and ensure timely and accurate billing.
Key Responsibilities
Process Improvement & Strategy
1. Analyse and optimise O2C processes to enhance efficiency, accuracy and compliance.
2. Implement automation and digital solutions to streamline workflows and reduce manual efforts.
3. Define and monitor key performance indicators (KPIs) to track process effectiveness and drive continuous improvements.
4. Ensure adherence to internal controls, corporate policies and regulatory requirements.
5. Identify and mitigate risks related to credit, collections and cash application.
6. Lead and develop the Credit Control, Cash Application and Billing teams, ensuring high performance and engagement.
7. Set clear objectives, provide coaching and conduct performance reviews for team members.
8. Foster a culture of collaboration, accountability and continuous learning.
9. Ensure teams are equipped with the necessary tools and training to perform their roles effectively.
10. Lead the function in accordance with our company values: Safety & Security, Client Obsessed, Performance Driven, Talent Focussed, Agility, Pace & Urgency Honest & Integrity.
Credit Control & Collections
1. Oversee credit risk assessments, customer credit limits and collections strategies.
2. Develop and implement policies to minimise bad debt and optimise DSO (Days Sales Outstanding).
3. Resolve escalated credit and collections issues in coordination with internal stakeholders.
4. Ensure accurate and timely application of customer payments, minimising unapplied cash.
5. Drive process efficiencies in cash allocation, reducing discrepancies and improving reconciliation accuracy.
6. Collaborate with the treasury team to optimise cash flow management.
Billing & Invoicing
1. Ensure timely, complete and accurate billing in line with contract terms and company policies.
2. Optimise billing processes to reduce disputes and improve cash collection cycles.
3. Address and resolve billing discrepancies in collaboration with internal teams and clients.
Collaboration & Stakeholder Management
1. Work closely with the Client Care team to address customer concerns related to invoicing, payments and credit issues.
2. Liaise with sales, finance and operations teams to ensure a seamless O2C process.
3. Partner with IT and automation teams to enhance system capabilities and process efficiency.
Candidate Requirements
1. Ideally a Bachelor's degree in Finance, Accounting, Business Administration or related field.
2. Experience in O2C, credit control, collections or related functions.
3. Proven leadership experience in managing teams across different O2C functions.
4. Strong understanding of financial processes, ERP systems and automation tools.
5. Excellent problem-solving, analytical and decision-making skills.
6. Strong stakeholder management and communication abilities.
7. Experience with process transformation and continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.
The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment. The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment. OASIS is an equal opportunities employer. The Company confirms that our legitimate interests comply with GDPR and data protection.
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