Job Description
Customer Service/ Call centre Advisor.
Duration: 6 months contract with potential for extension or permanent transition
Hours: Full time 35 hours per week - 1 day at the weekend every other week.
Location: Cumbernauld - 100% office based including training.
Pay Rate: £12.21per hour
Shifts: Shifts from 7am until 11pm - Shifts will be delegated 6 weeks in Advance - Weekend work will be required, this will be every second weekend, only 1 day at the weekend.
Start dates: April 7th 2025
Job Description Summary
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
Skills & Experience Required:
1. Excellent customer service skills that build high levels of customer satisfaction within a call centre or customer service-related job in a service industry.
2. Will ideally live local and be able to drive due to the hours of work required
3. Excellent verbal and written communication skills
4. Computer navigation and operation skills
5. Demonstrates effective people skills and sensitivities wh...