ATS is currently seeking a suitable candidate to support Industrial IT solutions delivered to a lead UK manufacturer.
You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will become an integral part of our customer's daily site operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.
The role will also require inclusion into an on-call rota and require occasional additional out-of-hours work to ensure ATS are able to meet the demands of our customer's 24x7 requirements.
A minimum of 2 year’s proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role, having also worked with networks, hardware and software; they should be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology.
A willingness to travel to customer sites around the country with varying degrees of notice and possession of a full UK driving licence and motor vehicle is essential in this position, as is eligibility for UK security clearance (SC).
Providing in-depth problem analysis of major incidents.
Providing meaningful risk and operational feedback in-line with his/her duties.
Be an integral part of the day to day running of IT and manufacturing systems for your site.
ITIL Processes
Working amongst multi vendor IT environments
Windows hardware, software and networking troubleshooting
Advanced troubleshooting of Windows based software, hardware and network troubleshooting.
In return, the position offers a very competitive salary & benefits package.
Additional leave
Company events
Company pension
Employee discount
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount
Wellness programme