The Chelsea Harbour Hotel is seeking an experienced Receptionist who will be responsible for ensuring that all activities and tasks of the reception desk are completed according to standards and the guests are assisted in a courteous and efficient manner.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
As Receptionist your key responsibilities include:
To ensure that all guests receive warm and courteous service upon check-in and check-out.
To co-ordinate guest requests with other departments in a timely manner.
To handle all cashier transactions accurately and according to hotel standards
To handle reservations in the correct manner, ensuring all relevant details are taken.
To be fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures
To be aware of hotels availability, to follow sales strategies, which maximises occupancy and room revenue
To carry out any other reasonable duties as requested by the member of the Front Office team or Management.
As Receptionist required skills for the role are:
Written and verbal communication skills.
Customer service.
Multitasking and prioritizing.
Familiarity with Opera Cloud
Problem-solving.
Ability to work under pressure.
Attention to detail.
For you
We offer abenefits packageincluding:
* Social Events, Wellbeing and Team Activities
* Training and development
* Cash Health Plan cover option available
* Pension Salary Sacrifice Scheme
* Career development and salary reviews
* Interest free Season Ticket Loan Scheme
* 1 Volunteer Days per year (fully paid and in addition to your annual leave)
* Complimentary meals prepared for you by our chefs
* Length of Service related holiday scheme
* My Millennium discount perks
* Discount on Accommodation worldwide and 50% Food and Beverage Outlets
* Life Assurance
* Recommend a Friend Scheme
and many more
About the Hotel
The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
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