EAC are representing a Market Leading Organisation who are on the lookout for a Field Service Engineer to join the team. Head Office is based in Telford, so you must be a commutable distance from Telford.
My Client are seeking a skilled Field Service Engineer to deliver repair, maintenance, and technical support for systems both at customer sites and in-house. You will be a key player in ensuring system uptime, delivering service excellence, and contributing to the continuous improvement of customer satisfaction.
On Offer:
* Salary - £40,000 - £45,000
* 25 days annual leave (up to 35 with length of service)
* Managing own diary between office & onsite
* Company vehicle, laptop, and phone provided
* Training & Development Opportunities
Duties for Field Service Engineer:
1. Carry out on-site and in-house diagnostics, repairs, and maintenance of equipment
2. Provide support for routine servicing, emergency breakdowns, and programming of systems.
3. Troubleshoot and document system performance and service activity for reporting and future reference.
4. Prepare comprehensive service reports and maintain service records in the CRM system.
5. Collaborate with the technical and service teams to coordinate tasks and meet service deadlines.
6. Communicate effectively with clients to ensure high levels of service satisfaction.
7. Manage inv...