Who are Tela?
Tela Technology provides communication solutions and IT business services to businesses of all sizes across the UK. Offering services in Mobile, Unified Communications, IT Services, Connectivity, and Managed Services, we aim to help businesses grow and thrive. Our name, derived from the Latin ‘téla,’ symbolizes the bond created by individual strands coming together, reflecting our interconnected relationships with networks, customers, staff, and partners.
Role Description
This is a full-time, permanent hybrid role for a 3rd Line Engineer located in our Head Office in Hampton in Arden (Solihull).
We are looking for a hands-on technical engineer who enjoys a varied role, combining both remote support, with on-site work and project work.
Duties include:
* Taking ownership for complex 3rd Line tickets assigned to you (directly assigned or escalated from 2nd Line)
* Maintaining a high degree of service for all support queries and adhering to all service management principles
* On site visits as required, for both scheduled work and break-fix jobs
* Supporting users in the correct use of equipment by providing any necessary guidance, training and advice
* Acting as a mentor to junior team members
* Proactively involved in project work
* Working within the parameters of ISO 27001 principles
* Other duties as reasonably required
Person Specification
Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide.
Following recent acquisitions, we are looking for a team player who would support us in our aim of bringing together multiple service desks to form one technical team. Current experience working for a Managed Service Provider is essential.
Work Location
This is a hybrid role which will include working in Hampton in Arden head office, customer sites, and remotely.
Remuneration
The successful candidate will receive:
* A basic salary between £35,000-40,000
* A company van
* Healthcare plan
* Employee discount scheme
* Employee assistance programme
* Private healthcare
* Life Assurance
Please note this role is only being advertised directly. We are not inviting recruitment agency applications at this time.
Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.