Salary: Band 10, £48,132 – £52,491
Location: Agile, Ponteland Police Station and homeworking
Hours/Contract: 37 hours per week, permanent. This role can include out of hours work as / when required.
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Voice Services Manager.
As a Voice Services Manager you will manage the teams who support the provision of Digital Communications hardware, software, radio services and technical support, to ensure operational availability of communication equipment.
What you’ll do
Assist the End User Services Manager in developing a Communications strategy to support the delivery of effective and efficient communications technology across operational and back office policing services.
Ensure the effective delivery of and subsequent 2nd and 3rd line support of the department’s Communication services, consisting of a 999/101 telephony solution, force wide telephony services, mobile phone services and police radio services required by the force to function effectively and efficiently.
Manage supplier contracts to ensure effective services are delivered at the agreed service levels and that new or renewal contracts are in place at the appropriate time.
Take the lead role in the design, specification, procurement, and implementation of appropriately secure and resilient communications systems and services.
Liaise with the architecture team to develop operational standards and procedures in relation to Communications products and services whilst leading the team to ensure the use of these standards and procedures supports compliance with Service Management guidelines and that the performance of the systems meet Service Level Agreements.
You will be responsible for the secure storage and management of digital assets, including cryptographic material and sensitive digital information ensuring the integrity and security of our digital operations.
What you’ll bring
- Current knowledge of telephony systems technology that underpins the delivery of the force’s critical 999 and 101 telephony services.
- Demonstrable knowledge of Itil 3 or 4 and the optimisation of IT processes.
- Educated to degree level (or equivalent relevant experience).
- Experience of managing a 2nd line support function ideally in an operational environment.
- Supplier management experience, being able to demonstrate how you have held suppliers to deliver contractually agreed service.
- Experience of using an ITSM tool.
- Experience of managing significant budgets in support of the delivery of effective Digital Policing services.
- Experience of managing and developing technical staff in the delivery of effective Digital Policing services.
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Voice Services Manager with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .