Retail Assistant Cheshire Oaks (Full Time 37.5hrs) | ESPA
Job Category: Sales & Business Development
Division: THG Beauty
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG BEAUTY:
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide.
Why be an ESPA Retail Assistant?
This is an incredibly exciting opportunity to join the ESPA brand as a Retail Assistant in our brand new Cheshire Oaks store. The Retail Assistant is an integral part of the team providing world-class customer service to every customer. Keeping exceptional customer experience at the forefront, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service, going above and beyond at all opportunities.
As an ESPA Retail Assistant, you will:
Service:
* Provide world-class customer service and product knowledge to all customers at all times.
* Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
* Create a warm and welcoming environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
* Resolve customer queries in a timely and professional manner, ensuring customer satisfaction is always a priority.
* Support and be involved in events internally and externally.
* Achieve personal set goals and KPIs.
* Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
* Drive service, sales, loyalty, and appointments with customers.
Operational Excellence:
* Be a positive, professional, and dynamic team member.
* Ensure perfect store standards, including top hygiene standards in all areas.
* Assist in updating and maintaining VM of all brands.
What experience & skills do I need for this role?
* Beauty retail experience preferred but not essential.
* Strong passion for ESPA and customer service essential.
* An ‘always on’ approach when at work.
* Strong beauty knowledge and makeup application to self and others.
* Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.
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