Join the team as General Manager at Layered Reality, where innovation meets entertainment.
Layered Reality is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Known for groundbreaking productions - The War of the Worlds, The Immersive Experience, The Gunpowder Plot & Elvis Evolution, Layered Reality combines live theatre, digital technology (virtual reality, projection mapping, and holograms), and physical sensations (sight, sound, smell, touch, and movement) to craft unforgettable immersive experiences.
Position Summary
As General Manager, you’ll drive the operational excellence that defines our immersive experiences, setting the stage for our team and guests to thrive. This integral role oversees the day-to-day operations of large-scale events, ensuring robust systems are in place to deliver a safe, enjoyable, and financially successful experience. Your strategic focus will span commercial performance, recruitment, HR, finance, and live operations, requiring enthusiasm, passion, and leadership to achieve outstanding results.
Benefits
* Fun working environment.
* Company social events.
* Discounted food.
* Theatre tickets.
* Performance-related bonus.
* Layered Reality Birthday off.
* 23 days holiday plus Bank Holidays.
* Additional holiday day for each year of completed service.
Scope & Responsibilities
Live Operations
* Oversee smooth operations across all departments, including ticketing, guest services, show, photo, and merchandise.
* Act as the first point of contact for licensees and subcontractors, ensuring adherence to agreements.
* Provide management support to department heads, ensuring the team delivers exceptional live operations.
* Equip team members with the tools and training to perform efficiently and maintain top-tier site presentation standards.
* Serve as the appointed Health & Safety (H&S) officer, ensuring compliance and managing incident reporting.
* Resolve guest escalations and make final decisions on discounts, refunds, or booking transfers.
* Ensure daily show reports are completed and submitted by all departments.
* Undertake any additional duties reasonably required.
Commercial Performance
* Drive commercial success by optimizing revenue streams, including ticketing, merchandise, photography, food, and beverage.
* Set and monitor income targets and KPIs, consistently achieving and exceeding goals.
* Oversee the ticketing system to maximize sales and streamline guest access.
* Provide regular financial and sales performance reports to senior management, identifying growth opportunities.
* Collaborate with partners, stakeholders, and contractors to ensure seamless and profitable operations.
* Develop and implement revenue-generating opportunities to enhance guest experiences and drive income.
* Manage guest-related financial decisions, balancing satisfaction and revenue protection.
Team Leadership & Development
* Oversee recruitment, onboarding, and training of team members for show operations.
* Draft and manage contracts for employees, casual workers, and freelancers.
* Support and regularly review company policies and procedures.
* Provide guidance on personnel matters and foster a positive working culture.
* Develop and implement a comprehensive training strategy for team development.
* Manage the company’s HR system, ensuring up-to-date records of attendance, sickness, and absence.
* Ensure timely creation and communication of department rotas.
* Conduct performance reviews and capability meetings as needed.
Administrative & Financial Duties
* Collaborate with the finance department on budget tracking and monthly reporting.
* Prepare and sign off monthly payroll, ensuring accurate and timely payments.
* Monitor and report on sales performance, ensuring financial reconciliation of the experience.
Background & Experience
We are seeking a diplomatic and motivated self-starter with a solution-oriented approach. Management experience in the theatre, events, leisure, tourism, visitor attraction, or entertainment industries is essential. You should have a passion for creating exceptional guest experiences and a track record of operational success in high-pressure environments.
Desired Attributes
* A minimum of five years of relevant management experience.
* Strong understanding of operational requirements for large-scale events.
* Proven track record in managing events or experiences.
* Practical knowledge of recruitment, onboarding, and training.
* Expertise in HR systems and best practices.
* Familiarity with the theatre and event industry.
* Clear understanding of health & safety regulations and their practical application.
* Ability to work independently and adapt to changing circumstances.
* Excellent organisational skills and attention to detail.
* Passion for fostering a positive and balanced working culture.
* Proven experience in staff development and progression within large teams.
* Exceptional communication and leadership skills.
* Flexibility for evening and weekend work.
Job Details
* Job Title: General Manager
* Responsible To: Head of Operations
* Job Type: Full Time (permanent)
* Start Date: January 2025
* Probation Period: 3 Months
* Pay: Dependent on Experience
* Location: Central London
*The deadline for applications is Sunday 29th December 2024.*
Diversity & Inclusion
At Layered Reality, we embrace the power of diversity because we believe that our differences make us strong. Just as every immersive experience we create blends unique elements, a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because to truly connect with our guests, we must first connect with each other. Together, we’re building a culture that mirrors the inclusive stories we tell on stage. Join us in celebrating diversity and inclusion as we create immersive entertainment that resonates with everyone.
Application Process
To apply for this exciting opportunity, please submit an up-to-date CV along with a Covering Letter outlining what you can bring to the role and why you want to work for Layered Reality. We look forward to receiving your application!
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