Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK. We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate.What You’ll Be Doing: Handling inbound mortgage enquiries, providing expert guidance and support. Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information. Completing fact-finds and offering tailored recommendations to advisers to help meet their clients' needs. Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services. Why Apply? Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII Outstanding benefits package, including: Life Assurance (8x salary) 7% employer pension contribution 27 days holiday ( ability to purchase 4 additional days) 1 wellness day & 0.5 celebration day Electric Car Leasing Scheme Free car parking Regular social events and ongoing staff development Salary progression – structured increases of £500 at key milestones. Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays. How to Apply: If you're passionate about mortgages and customer service, we’d love to hear from youApply now to take the next step in your career.