When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
We are hiring for a Day Shift Stewarding Supervisor
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle
* Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
* World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
* Work alongside some amazing talent - award winning, experienced hospitality professionals
* Discounted room nights & food and beverage.
* Complimentary laundry, free meals on duty
* Access to fabulous and flexible benefits to help you in and out of work
* Eligible for service charge
Managing Day-to-Day Operations
* Orders necessary supplies and verifies workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
* Schedules events, programs, and activities, as well as the work of others.
* Monitors the inflow of ordered materials and the maintenance of current materials.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Supervises dishroom shift operations.
* Performs all duties of utility employees as necessary.
* Maintains all equipment, china, glass and silver and verifies adequate cleaning of each.
* Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.
* Operates and maintains all department equipment and reports malfunctions.
* Trains staff in proper breakdown procedures for banquets, restaurants, room service and employee cafeteria.
* Conducts china, glass and silver inventories.
* Purchases appropriate supplies and manage inventories according to budget.
* Interacts with vendors and Health Department representatives as required.
* Verifies employees maintain required food handling and sanitation certifications.
* Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
* Participates in the scheduleing of employees to business demands and for tracks employee time and attendance.
* Assists in payroll administration.
* Verifies compliance with all Food & Beverage policies, standards and procedures.
* Inspect supplies, equipment, and work areas in order to verify efficient service and conformance to standards.
* Maintains inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Supervising the Stewarding Team
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Supervises employees and all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Monitors employee productivity.
* Serves as a role model to demonstrate appropriate behaviors.
* Participates in activities to achieve and exceed performance goals, budget goals, team goals, etc.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Conducts regular on-going communication with employees to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.
* Participates in the supervises of department's controllable expenses to achieve or exceed budgeted goals.
* Understands the impact of departments operation on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
* Attends meetings and communicates with executives, peers, and subordinates as an effort to improve quality of service.
* Spervises day-to-day operations, verifies the quality, standards and meeting the expectations of the customers on a daily basis.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resource Activities
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Participates in recruiting, interviewing, hiring, and promoting employees in the organization.
* Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
* Participates in the employee performance appraisal process, providing feedback as needed.
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
* Participates in employee progress discipline procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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