We’re a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities. A fundamental part of this is respecting each person’s differences and striving to meet their needs. Our values: Progress, Respect, Integrity, Drive, Excellence. Location/s: Newcastle Office Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Nikki George The IT Solutions Specialist - Project Applications is responsible for supporting group engineering applications. Working as part of the Project Systems team within the IT department, the Specialist will offer valuable experience supporting existing technology and workflows as well as implementing emerging technologies. This role will assist with implementation, maintenance, and support of applications from vendors such as Autodesk, Bentley, and Tekla. In this role, the specialist will be coordinating the service landing of applications by coordinating with Application Packaging, and Asset Management. Additionally, the specialist will partner with other IT staff to provide application support as it relates to software, network, security, and hardware maintenance. Key duties and responsibilities include: The key elements to the role are bespoke Application Configuration and Management, IT Service Delivery & Operations and Key Performance Indicators. Application configuration and management Provide 4th line support for Engineering and Design applications including Bentley Systems’ ProjectWise and its association with Autodesk products (e.g. AutoCAD, Civil 3D, Revit) and Bentley products (e.g. MicroStation and AECOsim) software. Complete administration of Mott MacDonald’s Engineering and Information environments, License server management; Install, Configure, and maintain license managers, and where the servers reside Develop workflows/rules for engineering applications to meet project and business requirements for collaboration and work sharing, and related database and storage management. Design Automation tools and scripts to work with the Engineering Information suite of services. Research and Development new services, applications and workflows. Contribute to the implementation of upgrades and migration to future application versions and services. IT Service Delivery & Operations. Actively collaborate with Application Packaging, Asset Management and Service Owners to deliver and deploy applications on a global scale. Act as a point of contact for related issues and implement service improvements to continually improve the service. Partner and coordinate with 3rd party vendors on incident escalation and problem management. Coordinate application testing through user acceptance testing. Create and manage application testing scripts. Ensure all related applications are kept up-to-date on the IT Service Catalogue. Improve knowledge and capability within IT team to support applications. Ensure Knowledge based articles are created and maintained to the correct technical standard. Provide written documentation, updates, and root cause analysis on incidents, and resolutions. Interact directly with project teams to gather, document and implement requirements. Monitoring of systems to ensure optimum service availability. Participate in projects to implement new service offerings. When requested, provide guidance to project staff on CAD management procedures, CAD workspace development, plotting and publishing, ProjectWise workflow and environment development as mandated by appropriate governance groups. Monitor and maintain the system performance. Maintain technical support documentation, support and provide fixes on applications to the agreed SLA's. Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues. Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update the knowledge base to reduce resolution times for future incidents. Identify problems through analysing incident patterns and suggest enhancements to continually improve our services. Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity. Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance. Essential: Experience delivering technical support in an engineering environment using Autodesk and Bentley products. Experience deploying applications to multiple office in a global environment. Experience in supporting engineering applications such as; Revit, Civil 3D, Infraworks, MicroStation, AecoSIM. Experience in an IT Service Delivery environment in a large organization. Understanding of standard software used in engineering design and how they inter-relate/interact with other programs and peripherals. Desirable: Graduate or equivalent qualification in IT related discipline. Knowledge of ITIL Service Management best practices, ITIL V3/V4. Extensive knowledge of computer aided engineering tools and methodology, management and configuration of document management system, applications architecture, functionality and delivery. Knowledge of Autodesk (e.g. AutoCAD, Civil 3D, Revit) and Bentley Systems (e.g. MicroStation and AECOsim) software and their interaction with Bentley ProjectWise/ other prime engineering project collaboration software. Experience in creating PowerShell scripts. Experience in relational databases (Oracle and SQL). Experience of directly gathering user requirements for the management of engineering data. Experience of IT service management processes. Experience of analysing and documenting complex business processes. Awareness of Building Information Modelling (BIM) and its importance to engineering infrastructure. Personal Attributes: Passionate about technology and learning. Ability to balance demands and priorities and think clearly under pressure. Attention to detail and a focus on quality. Excellent conflict resolution, communication, and collaboration skills. Logical and analytical approach to solving problems. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. Mott MacDonald Position location:Newcastle Recruiter contact: Nikki George We’re a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities. A fundamental part of this is respecting each person’s differences and striving to meet their needs. Our values: Progress, Respect, Integrity, Drive, Excellence. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Pension matched up to 7% Life insurance An annual professional institution subscription Continuous development opportunities – because we want you to thrive Agile/flexible working – because life isn’t 9-5 Enhanced parental leave; shared parental leave policies – for parents and care givers Annual bonus scheme Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources Access to our Advanced Employee Networks which support our LGBTQ, gender, race and ethnicity, disability and parents/carers communities The opportunity to make a difference; learn more about our Apply now, or for more information about our application process, click