Frasers Group is seeking a dynamic, innovative, and tech-savvy Digital Learning Coordinator to support the operational and technical aspects of our digital offering within the Learning and Development (L&D) team. As the Digital Learning Coordinator, you'll be responsible for the creation and execution of digital learning initiatives and solutions that empower our people with the skills and knowledge they need to excel in their roles. You will also be responsible for the management, maintenance, and optimisation of our Learning Experience Platform (LXP).
"Evolving the digital learning experience at Frasers Group is crucial to our People strategy. We've invested in a new platform to support our growing employee population across the globe. This role will help shape and elevate our digital L&D offering to ensure maximum business performance & employee engagement." - Rob Harris, Head of Learning & Development.
Key Responsibilities:
* Oversee the daily operations of the Learning Management System (LXP - THRIVE), ensuring optimal performance and user experience.
* Design and update engaging digital learning materials, including eLearning courses, video tutorials, and interactive modules.
* Act as the first point of contact for platform-related issues, providing timely support to employees, trainers, and managers.
* Configure and manage user accounts, permissions, groups, and training assignments.
* Generate and analyse reports on learning activity, progress, and system performance for stakeholders using Excel and Power BI.
* Collaborate with subject matter experts and departments to develop their digital solutions.
* Provide training to L&D colleagues and stakeholders on LMS functionalities.
Benefits:
Along with your benefits package, we also offer a wide range of perks for our colleagues:
* Frasers Champion: Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it, or been relevant.
* Fearless 1000: By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1 million!
* Frasers Festival: An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe, hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge, and much more.
* CEO Sessions: Once a quarter, we offer 20 employees the opportunity to attend our "CEO Sessions" run by our CEO and leadership team. Employees have the chance to connect, network, and submit questions around specific topics such as our Sports or Luxury business.
* Retail Reconnect: In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse.
* Frasers Fit: Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs.
* Retail Trust: We know that it's not just about physical health; mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity.
What’s Next?
* Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful.
* Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter.
* If successful, we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focused and could include a presentation/task.
Minimum Requirements:
* Experienced with eLearning authoring tools (e.g., Articulate Storyline, Articulate Rise).
* Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities.
* Problem-solving skills and attention to detail.
* Proven experience in administering Learning Management Systems (LMS) or Learning Experience Platforms (LXP), preferably THRIVE.
* Ability to produce and edit content created with tools within the Adobe CC suite.
* Strong technical troubleshooting skills and familiarity with eLearning standards like SCORM.
* Strong Microsoft Office background (Outlook, Teams, Word, Excel, PowerPoint).
* Advanced proficiency in Microsoft Excel and data analysis tools such as Power BI.
* Knowledge of instructional design principles and digital learning technologies.
* Strong communication and interpersonal skills for working with our diverse stakeholders across the business.
* Stays current with industry trends and best practices in LXP/LMS management and eLearning technologies.
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