Company and Job Overview
We are looking for a passenger service agent (Japanese skills advantage).
Job Responsibilities
* Give passengers a warm welcome and a positive experience.
* Carry out Passenger Service duties for both arrival and departure flight handling.
* Check-In passengers ensuring security compliance and document checks are carried out accurately.
* Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries.
* Special Services, arrange meet and greet for VIPs.
* Departure Flight preparation, seat planning.
* Arrival Flight preparation and Departure Gate reconciliation Handling.
* Host and supervise check-in facility & Staff.
* Flight Management.
* Monitor flight status to take necessary action including connection flights.
* Lost & Found enquiries, Baggage Services.
* General Office housekeeping and tasks.
Essential Skills
* Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling.
* Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard.
Desirable Skills
* Japanese language.
* Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team.
* GCSE Maths & English grade C or above, or equivalent.
* Certificate or NVQ qualification in customer service, or equivalent.
* Previous Airline/Ground Handling experience.
Benefits
* 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave).
* Discounted private medical cover.
* Defined Contribution Pension.
* Group Life cover.
* Discounts on flights and more.
Other Information
* Salary: 28K～35K GBP per annum (Depends on experience, including Shift Allowance, in addition to this we offer a non-guaranteed annual bonus of equivalent to around one month salary).
* Job Type: 2-year Fixed Term Contract with a potential to be extended depending on business and performance.
* Language Skills: Fluent in English, Japanese language is an advantage.
* VISA: All applicants must have the right to work in the UK as the Company is not able to offer visa support.
* Location: Heathrow Airport.
* Office Hour: 37.5 hours per week and you are expected to work shifts according to the rotating roster drawn up by the Departmental manager that includes shift work and weekends.
* Start Date: February / March 2025.
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