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The Original British Motorcycling Company.
At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.
Role Overview
The role of Detect and Define Lead Engineer involves providing coordination of the warranty detect and define activities, working closely with the technical support team, Quality and Design teams. The role will supervise the warranty engineer/s and the warranty analyst.
Objectives
The objective of the Detect and Define team is to identify new and emerging warranty trends, process them into active workstreams as per the Triumph Motorcycles Limited Warranty process and initiate robust problem solving by completing the first steps of the 8D process. We ensure that there is good problem definition, and as a result, we identify the correct ‘resolver team’ for a ‘D2 Handover’ of the project.
Key Responsibilities
1. Once the warranty issues are clustered into an active workstream, the Lead Engineer will initiate the following activities: analyze the project cluster and all of the available warranty data sources against our process framework, in order to propose the fault hypothesis.
2. This may include further Warranty claims data analysis, process checks/verification (at plant or at supplier), part level investigation, (component, system or vehicle tests) to determine the Problem Definition.
3. Support and coordinate the rework activities across all markets as required by the business.
Benefits
A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!
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