Description Princess Cruises at Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive. In our continuous journey of growth and innovation at Princess Cruises (CUK), we are seeking a Senior Training & Quality Executive to bring fresh insights and expertise to our Guest Experience department. This pivotal role will involve: Responsibility for designing, creating, and delivering engaging training materials & programs to address specific business objectives, increasing team motivation & engagement to help drive sales and the delivery excellent customer services. Responsibility for the delivery of inductions for new starters across Guest Services, covering all legal & regulatory requirements, along with developing team members product, system & policy knowledge ahead of ‘go live’ ensuring they develop the knowledge and skills required to ‘go live’ on the phones and webchat. Utilising tools available to create efficient & effective training content and research new and innovate tools to continue to evolve our training programme. Reporting into the Training and Communication Manager, you will work collaboratively with the Contact Centre Senior Manager & Contact Centre Team Leaders to identify coaching needs of team members. Working collaboratively with counterparts in the UK, US and Australia to share training programmes and content to share best practice and ensure no duplication of effort. This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to three days from home. What You'll Bring Your unique background and skills are what will make you stand out. We're looking for: Sales/Customer Service training experience Familiarity in onboarding and induction processes Experience working within a contact centre environment is desirable Knowledge of Instructional Design Principles and Articulate 360 is a plus About You: The Ideal Candidate You are more than just your CV. You're someone who brings: Fantastic facilitation and listening skills An eagerness to work with and develop team members A keen eye for digital training improvement opportunities Application Guidance Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests’ experience and looking for an opportunity to grow, we’d love to hear from you. Why Join Us? Working with us means more than just a role in the guest experience sector. It’s about being part of a team that values well-being and personal growth. Here’s what we offer: A flexible-working approach with up to 3-days working from home Employee Discounted Cruising plus Friends and Family offers Annual bonus Minimum 25 days leave, bank holiday allowance and holiday trading scheme Recognition scheme with prizes and awards Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Contributory Defined Contribution Pension scheme A friendly welcome with help settling in Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us. LI-Hybrid Job Functions: Education; Training; LI-HC1