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Serving our customers, communities, and planet a little better every day.
Salary - Up to 57,000 + annual bonus & benefits
Location - Edinburgh, Permanent
You should be able to travel to our Edinburgh office, 1 day per week for this position.
Applications close Friday 22nd November 2024 at 5pm & Interviews will be held from w/c 25th November 2024.
A chance to thrive
We're looking for a CRM Manager to join our CRM team at Tesco Bank, part of Barclays Bank UK Plc.
This is an exciting time to reset our strategic direction following the new partnership with Barclays UK. This opportunity sits within the CRM team and will drive forward and deliver outstanding CRM communications to the Tesco Clubcard base. Facing into Tesco and the newly formed Partnerships team, you'll be responsible for building relationships, annual and quarterly planning, and the implementation of communications. You'll devise the best strategic outcomes for Tesco Clubcard CRM activity, implementing best-in-class communications whilst making efficiencies in alignment with Tesco Bank CRM communications.
You'll lead on how communications will help deliver commercial, customer, and business objectives and are responsible for bringing the right stakeholders together to deliver and evolve ways of working. You'll be leading in best-in-class, multi-channel, and personalized communications through leveraging Bank and Tesco Clubcard data.
This is a fantastic opportunity for someone who is passionate about the customer and their behaviors and has an inquisitive mind, loves to think strategically, and create the best possible experiences for our customers - ultimately helping us deliver the right communications, at the right time, via the right channel.
What you'll be doing
* Create and deliver the Tesco CRM Clubcard communications plan including channel planning, testing approach, creative development, measurement, and communications retro.
* Develop tactical and strategic plans for optimizing resources to drive the CRM Tesco Clubcard initiatives.
* Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues, and referring very complex or contentious issues to others.
* Build partnerships and work collaboratively with others to meet shared objectives.
* See ahead to future possibilities and translate them into breakthrough strategies.
* Build strong customer relationships and deliver customer-centric solutions.
We need you to have
* Experience in delivering best-in-class marketing campaigns across multiple channels both on and offline.
* Strong experience in CRM/Direct channel marketing.
* Good knowledge of database marketing.
* Experience working in a regulated environment.
* Good communication and stakeholder skills.
And if you have any of these, even better.
* Other channels marketing experience, i.e., social media.
* Line management experience is desirable.
* Experience working in an agile environment.
What's in it for you
* Prepare for your retirement with our colleague pension scheme.
* Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.
* Performance-related annual bonus.
* Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday.
* Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.
* A place to get on - take advantage of our ongoing learning opportunities and training.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique.
How to apply
If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
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