National Account Manager – Retail/Non-food
Commercial
London, UK (HQ)
Permanent
The Role
As a Retail National Account Manager, you will manage the daily relationship with a portfolio of our Retail partners, as well as help pitch, negotiate, and onboard new partners as we build the Retail vertical. You will use your expertise and strong data analysis to enable partners’ success on the platform, using insights and influence to increase their sales, optimize their range, menu setup, and help improve their daily operations. Working on a brand new business vertical means you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of the business and our relationship with our customers, riders, and partners.
You will:
* Manage the end-to-end relationship with your portfolio of live partners, developing those relationships and using analysis to find growth opportunities.
* Work with partner marketing counterparts to deliver marketing campaigns that create value for your partners and grow the Retail business.
* Monitor and analyze the performance of your partner-specific goals, presenting insights and actions in regular partner meetings, including operational and commercial reviews.
* Act as a trusted advisor to your partners on how to grow their on-demand delivery business.
* Identify opportunities to develop the relationship with your partners by involving and working with other parts of the Deliveroo business.
* Together with your Client Partner, find, pitch, negotiate, and onboard new partners to the platform.
Requirements
* Experience in account management or a strategic sales or partnerships role required; experience in Retail or FMCG companies advantageous.
* Ability to manage data and create compelling insights that are clear and applicable.
* Effective relationship-building and communication skills.
* Experience working in a dynamic high-growth company.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace & Benefits
At Deliveroo, we know that people are the heart of the business, and we prioritize their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location.
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus, or relocation support.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
Food
* Free Deliveroo Plus: free delivery and access to special offers.
* Team lunches from the best local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
* One day of paid leave per year to volunteer with a registered charity.
Work Life
* Maternity, paternity, and shared parental leave, eligible from day one of employment.
* Excellent kit to enable working from home and a parent-friendly working culture.
* Access to free mortgage advice.
* Cycle to Work Scheme or Season Ticket Loans, depending on how you wish to travel.
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content.
* Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons, and in-office yoga sessions.
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