Fulltime (37.5 hours per week Monday to Friday)
Remuneration:
Contract length: Permanent Position
Responsible to: Integrated Services Manager
Accountable to: Head of Integrated Services
Location:
Main duties of the job
This role is part of the Federation's Integrated Service team which delivers a range of services on behalf of our member practices. Projects are commissioned on both short-term and long-term basis. This role will be required to support multiple services within a working week and meet the needs and demands of each service.
The administrator is a crucial role enabling the smooth working and delivery of services for the organisation. The role will primarily support administrative tasks for the services attached to it, working closely with the Service Manager and the clinical staff offering appointments to patients. They will also assist in the operational processes and ensure relevant service procedures and policies are updated.
About us
We are the Haringey GP Federation, a young and growing organisation working with 34 member practices in the diverse and vibrant borough of Haringey in north London.
Our vision is to support the people of Haringey to be healthier and happier. We do this by strengthening, innovating and advocating for strong and sustainable General Practice in Haringey.
Our friendly, collaborative team has deservedly earned a strong reputation for providing best practice Primary Care services at scale. We are proud that our team's achievements have won external recognition, including at the recent HSJ awards for demonstrating professionally diverse clinical leadership in primary care.
We welcome and encourage innovative ways of working which respond to the changing needs of the population in Haringey. We are building a sustainable workforce that is fully equipped and motivated for the work we undertake and constantly seek to expand opportunities which allow development for our staff and practices alike.
Job responsibilities
1. Be the first point of contact via phone, email and in person for the service, the patients and the staff.
2. Support service meetings, including but not exclusively, preparing agendas, booking rooms, creating papers, minute taking, action tracking and communicating information to the teams.
3. Maintain accurate and efficient filing systems for the service in line with the company confidentiality policy.
4. Keep an accurate record of patient appointments for the service and track contacts and outcomes made with these patients.
5. Ensure the smooth day-to-day running of the services, ensuring patients and clinicians are well informed.
6. Book appointments for patients and ensure all relevant parties are updated.
7. Communicate with the internal team, as well as (but not exclusively) member practices, partner organisations, secondary care and the voluntary sector.
8. Organise and schedule meetings for the services supported.
9. Maintain database systems for the purposes of monitoring and evaluating.
10. Assist with the weekly/monthly reports as required by the service.
Person Specification
Experience
* Previous experience working in a busy office setting.
* Experience of being the first point of contact for services.
* Experience of communicating with patients or customers over the phone or face to face.
Qualifications
* Education up to A-Level.
* GCSE in Maths and English.
* Further education or degree qualification or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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