NHS Arden and Greater East Midlands Commissioning Support Unit
An opportunity has arisen within our Derbyshire Project Team for a Project IT Field Based Engineer. You will support Derbyshire DCHS for a device workstation refresh supporting the clinical staff.
For example:
* Refresh of devices - Workstations
* Microsoft operating systems and software updates
In our team we combine specialist skills and expertise to achieve results, focusing on customer care and continuous improvement. In this role, you will be working in a fast-paced and changing environment.
You will have experience in a technical support or field engineering role, with a strong focus on customer delivery, driving forward a collaborative approach. A driving license and access to own transportation is an essential requirement as this role is based in the field and will expect you to travel across the county of Derbyshire. NHS and Clinical system experience would be advantageous.
Overtime and/or weekend/evening working within your core hours is sometimes available with an uplift in wages (unsocial hours payment) included for weekend and evening work. Adapting your hours to suit the needs of the project work will therefore require a post holder with a flexible approach.
Main duties of the job
A key responsibility of this post will be to contribute as part of the team to meet Project Projections and client expectations while taking a flexible approach on contractual deadlines with on-site support methods.
To develop knowledge and understanding of how sites or practices are set up within Arden and GEM and adapting to any 3rd Party resources used on site, to effectively deliver patient care across Derbyshire.
The post holder will manage and participate in the delivery of IT project tasks across the county. The post holder is required to have a detailed knowledge of systems and infrastructure required to install and configure various hardware, diagnose and resolve complex integrated service issues, such as: Microsoft operating systems and applications, configuration of network printers, endpoint updates issues, infrastructure installations, complex hardware and software installs, Anti-Virus Support, Cabinet patching, clinical system support, VPN remote access support.
Plan and organise day-to-day activities around managing project work; prioritise on-site clinical rooms and clinics to adjust workload to suit the customer base. There may be times where planned work will need to be adjusted due to variable workload.
This is a field-based role supporting AGEM customers across Derbyshire; the post holder may be expected to drive across the county on any given workday, and therefore this needs to be taken into consideration when applying for this role.
About us
Arden & GEM is a leading commissioning support organisation with over 900 employees located throughout England. Our people and solutions are not afraid to push the boundaries when playing an integral role in helping customers to meet the challenge of building integrated and sustainable healthcare. In 2019, Investors in People awarded us "We invest in people, silver accreditation".
We deliver a range of transformational solutions, business support, and clinical services to customers including Integrated Care Boards, NHS England, Sustainability and Transformation Partnerships, Integrated Care Systems, NHS Trusts, sites or practices, and local authorities. As a trusted partner for our customers, we work collaboratively with a shared vision of delivering better health outcomes for patients.
We recruit passionate and innovative people, wherever they are in their career, from new starters to experienced professionals. Our diverse service portfolio creates opportunities in a wide range of disciplines from accountancy and project management to data analysis and pharmacy, covering a broad number of roles such as administration, management, specialist, and clinical.
If this sounds like you, and you are interested in growing a career providing high-quality sustainable services, this is your opportunity.
Job responsibilities
For further information on the role of IT Field Engineer, please download the attached job description.
Person Specification
Qualifications
* Degree in relevant IT subject or equivalent experience
* Technical qualification such as MCSE, MCP, A+, etc.
* Foundation Certificate in ITIL
Experience
* Experience of delivering complex IT support directly to customers
* Good working knowledge of Microsoft Windows and MS Office applications
* Experience of delivering IT in the field
* Experience of end-user device management, e.g., laptops, desktops, printers
* NHS experience
* Experience in project methodology such as PRINCE2
* Experience in an IT project delivery role
* Clinical system experience
Skills
* Able to prioritise own workload to meet changing demands whilst maintaining required service levels
* Experience of supporting current Microsoft networking technologies including active directory
* Car owner
* Full UK driving license
Interpersonal Skills
* Able to work to high standards under stressful and busy conditions, managing conflicting priorities and demands
* Able to communicate effectively with staff and customers at all levels
* Possess a calm and friendly disposition and able to manage difficult situations with all levels of customers in a fair but firm way
* Able to work under pressure to tight deadlines
* Awareness of equality and valuing diversity principles
* Understanding of confidentiality and Data Protection Act/GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Arden and Greater East Midlands Commissioning Support Unit
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