Description
Motability Operations are currently recruiting for a Customer Services Manager to join our team in Bristol on a full-time, permanent basis. Reporting to the Contact Centre Manager you will be responsible for delivering an exceptional experience for our customers across all inbound channels.
Leading a large team, your role will cover all aspects of managing a contact centre including budgeting, managing headcount and delivery of service levels, as well as supporting the strategic direction of the department.
Qualifications
Creating an environment for your teams to be engaged and successful is core to the success of this role.
* You will need exceptional people leadership skills as you will be responsible for creating a team that will lead Contact Services through a transformation journey
* You will have a commercial mindset, always focusing on how you can provide an efficient service that still has the customer at the heart of the solution
* You're comfortable working independently as well as working collaboratively with the wider Customer Contact Services Management team
* A history of working in collaboration with training and coaching areas
* Energetic, enthusiastic and passionate leader who motivates their team managers to deliver excellent results
1. A supportive, inclusive and empathetic leader who understands how...