If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application. Veterinary Specialists Scotland are hiring a new Client Care team member. Our Client Care team should create a first-class impression of our business, remaining calm, courteous and professional at all times. Our client care team should make a positive impression and make clients feel confident in our service as a whole and help to put them at ease if they are worried or apprehensive. This position requires recognition of providing excellent client care, considerable organisational skills and attention to detail, accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. The ability to self-prioritise daily workload to adhere to deadlines. This role reports directly to the Operations Manager, with a dotted line to Accounts Manager. This is a full-time role MAIN PURPOSE & GOALS To be efficient, pleasant, courteous, polite, concerned and helpful at all times. Clients can often be distressed or worried and need extra understanding and empathy from the client care team. Ensure information packs are send to clients, advising on payment policy and assisting with paperwork. Answer the phone promptly and courteously. Liaise with referring vets and hospital specialists to ensure appointments are provided within an acceptable timescale. Greet and receive clients and their pets on arrival and then monitor and manage waiting times Scheduling all appointments efficiently and maintaining practice management database Process all new clients with registration forms accurately on practice management system Keep reception and the waiting room area tidy and well organised. Diary management for multidiscipline services. To take, record and pass on messages accurately within an appropriate timescale. To process payments/deposits accurately and efficiently and allocate the client’s record on the practice management system. Benefits 5 weeks holiday bank holidays Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme Salary Value: £24,045; Salary Description: per annum; We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careerslinnaeusgroup.co.uk