Salary: Starting from £20,000, depending on experience
Location: UK - Newcastle Upon Tyne or London
Published: 13 days ago
Closing: in 2 days
This is a Permanent, Full Time vacancy.
The Vacancy
The role involves supporting claims handling, research, and administration, including assisting with P&I and Non-P&I matters, preparing materials and reports, managing claims systems, and collaborating with internal teams to ensure effective claims processing and business development.
What will you be doing?
Key responsibilities will include:
* Responding to general enquiries and providing support for claims-related queries.
* Assisting with claims handling, including personal injury, cargo claims, and pre-load surveys.
* Conducting research to support claims and general activities.
* Preparing and maintaining presentation materials, spreadsheets, and databases.
* Assisting with the administration, filing, and drafting of P&I and Non-P&I matters.
* Monitoring and progressing the setup of claims in internal systems (Acclaim, Quaystone).
* Maintaining a log of safety and loss enquiries dealt with by the team.
* Collaborating with teams in FD&D, Underwriting, Loss Prevention, and other sectors.
* Supporting business development, networking, and maintaining an inclusive team environment.
* Contributing to continuous improvement of claims processes.
About you
Skills/Qualifications/Experience
* Good interpersonal skills
* Effective problem-solving skills
* Efficient and effective administration skills
* Good planning and organisational skills with the ability to cope with demanding workloads.
* Legal knowledge (law degree or equivalent)
* Technical expertise (mariner) or prior experience within the maritime industry preferred but not essential.
* Understanding of the basics of P&I claims and the P&I insurance industry.
* Some understanding of P&I Rules
* Basic knowledge of shipping terms and common ship operations
* Basic knowledge and experience in dealing with P&I/Non-P&I matters.
The Company
Welcome to NorthStandard, one of the largest and most influential marine insurers in the International Group.
We're more than just a workplace. We're a global community of passionate maritime professionals driven and defined by our empowered, inquisitive, courageous and giving principles, and our commitment to excellence. We believe in fostering a diverse, inclusive and dynamic work environment where everyone can be themselves, thrive, and contribute their unique talents to delivering our best for colleagues, members, customers, and the communities we serve.
You will be empowered to focus on your progression, have access to development opportunities designed to fast-track your career from the day you start, and the ability to contribute to and shape our employee experience. In return, we offer a competitive salary and benefits package, while benefitting from a hybrid approach in our collaborative office spaces around the world.
We’re committed to continuous learning and development, building long-lasting internal and external relationships, and driving service excellence.
The Benefits
A competitive salary, discretionary annual bonus plan and benefit arrangements for everyone.
Flexible working: We offer a best in market hybrid working policy and are open to considering a range of flexible opportunities. This includes job-sharing, part-time roles and remote working.
Taking care of you: Our people are the most important part of our club and we constantly strive for our culture and working environment to show how much we value the contribution you make. We do this through our Employee Resource Groups, learning and development opportunities, inclusive policies and our Employee Assistance Programmes.
Social events: We host a range of get-togethers throughout the year as we believe that bringing our people together is a great way to motivate each other, inspire success, and build a stronger foundation for the club.
The Values
Empowered
By being trusted, inspired and developed
Giving
Showing we care by sharing our attention, experience and expertise
Courageous
Challenging relentlessly to create better outcomes
Inquisitive
Embracing diverse perspectives and fresh possibilities
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