Job Title: OH Account Coordinator
Location: Cambridge (Hybrid)
Salary: £24,000 – £26,000 per annum
Contract Type: Full Time, Permanent
Working Hours: Monday to Friday, 9am to 5pm
Job Summary:
My client is seeking a highly organised and proactive OH Account Coordinator to join their team. The successful candidate will act as the key liaison between OH practitioners and clients, providing robust customer service and ensuring that key performance indicators (KPIs) are met. This role involves maintaining client relationships, supporting business development, and ensuring operational excellence.
Key Responsibilities:
Client Relationship Management:
Develop and maintain strong client relationships.
Respond promptly to client requests and needs.
Ensure clients are updated on the progress of cases and other tasks.
Proactively monitor KPIs and take necessary steps to avert failures.
Operational Excellence:
Assist in the delivery of approved business strategies.
Improve operational systems and processes to support the company’s mission.
Ensure accurate record-keeping and database management.
Oversee daily workload and ensure timely and accurate reporting.
Diary Management:
Ensure effective diary bookings for practitioners.
Alert the Logistics Manager to any concerns.
Manage wellbeing and flu campaigns for clients to achieve maximum growth potential.
Team Coordination:
Support the clinical team with training bo...