IT Support Technician Locations: Cardington (MK42 0PQ with travel to sites across England Monday to Friday (days) Contract Type – Permanent, Full time. Salary - £35,000 The Restore Technology IT Team is seeking a proactive and customer-focused IT Support Technician to join us. You will be the first point of contact for IT support requests, providing effective technical assistance and ensuring high levels of customer satisfaction. Your role will involve diagnosing and resolving technical issues, escalating complex cases, and supporting the day-to-day IT operations of the organisation. This is a role that will be based at our Cardington depot, and there will be a requirement to travel to our other regional depots from time to time. This is a fantastic opportunity to thrive in a fast-paced environment, working on a variety of tasks from troubleshooting technical issues to supporting IT improvement projects. What you’ll do: Be the first point of contact for IT support requests via phone, email, or ticketing systems Diagnose and resolve hardware, software, and network issues Configure and deploy workstations, printers, and peripherals Manage user accounts, including password resets and access permissions Document support requests, solutions, and maintain accurate IT asset records Assist with IT projects aimed at improving systems and processes across the business What we’re looking for: Technical Knowledge: Familiarity with Windows operating systems, basic networking concepts, and common business applications. Experience: Experience in an IT support role or related field is preferred Customer Service: Strong problem-solving skills and a customer-centric approach. Communication: Excellent verbal and written communication skills. Organisation: Ability to manage multiple tasks effectively and prioritise workload. Education: GCSEs or equivalent; relevant IT certifications (e.g., CompTIA A, ITIL Foundation, Microsoft Fundamentals) are a plus. Driving licence: a UK driving licence and ability to travel is required to provide support to our regional depots. Why choose Restore Technology? We are proud to be a leader in IT lifecycle solutions, working with clients across diverse industries. At Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact.