WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era.
We have over 10 years’ experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1 million over a 2-year period, we are excited to grow our business further and are looking for a Software Trainer to help us on our journey.
Responsibilities
* Gather customer information for the implementation process
* Project Management
* Manage and set customer’s expectations in terms of how the implementation process will run, and drive their engagement with the project
* Liaising between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress
* Record updates and actions on customer projects using WorkPal tickets
* Work to milestones and deadlines
* Go to point of contact for implementing customers
* Project Support
* Schedule meetings and calls with customers
* Complete weekly check-in calls with customers, monitor and advise on progress
* Complete administrative or troubleshooting support tasks
* Provide answers to ‘How do I?’ type queries or support via online training sessions
Quality
* Record accurately and in a timely fashion
* Follow implementations processes
* Keep up to date with platform changes and new features
Skills and Experience
* 1+ years’ experience in a similar role/transferable skills
* Previous customer-facing experience
* Proficient in Microsoft Office Packages
* Excellent attention to detail, organised and task focused with a methodical approach to work
* Excellent communicator at all levels in both spoken and written formats
* Minimum education level A-Level to include GCSE Maths and English at A – C/equivalent or demonstration of qualification by experience
* Maintains accuracy and composure under pressure
* Project Management Experience
* You will have exceptional people skills. Your manner is approachable, patient and confident
* You will have the ability to handle objections where required
* Communicate and provide training, at all levels, both verbally and in writing, face to face or by webinar
* Self-motivated and proactive with the ability to work individually as well as a team
* Thrive in a fast-paced, task-focused environment with the ability to work independently to tight deadlines
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