Driver Representative (Freelance), THE OUT - London
At THE OUT, we deliver all our rental cars to customers in London and occasionally across the UK, but we don't just leave the keys and disappear. Our drivers are also there to help customers understand how to use the cars. From pairing their phones with the onboard Bluetooth to understanding the best way to charge them. We'll get you ready for a road trip before walking away.
We are now looking for flexible drivers based in and around London.
Requirements
We're looking for a mix of driving, customer service, and brand representation. The Driver Representative is a super important role. In fact, it's the only time our customers ever meet people from THE OUT. It is the part of the service customers rate the most.
This is a Freelance, Self-employed Zero Hour Contract role. You decide when you want to work and how many deliveries you want to do. Jobs are released daily through our Driver app.
Deliveries take place during our operating hours:
* Monday to Sunday
* Busiest periods - Friday - Saturday & Sunday - Monday
The key responsibilities are:
* Delivery and collection of luxury cars across London and surrounding areas
* Checking cars are in immaculate condition pre- and post-rental
* Provide excellent customer service with outstanding professionalism
* Maintain record logs to ensure a smooth running of operations
We are looking for candidates who are:
* Comfortable using apps on mobile devices
* Loves to engage with customers and delivers outstanding levels of service
* Takes ownership of customer needs and complaints
* Is passionate and knowledgeable about the cars
* Can drive safely in dense urban areas and has experience driving large vehicles
* Has good communication and time management skills
* Maintains a professional appearance
* Is flexible to work on weekends
Skills & Qualifications:
* Ownership of a full clean GB or EU driving licence held for a minimum of 5 years
* Previous customer service experience for a luxury brand is desirable
* Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)
As this role involves more than ‘just' driving nice cars, we are looking for people with positive, customer-friendly attitudes. Individuals who go above and beyond what they're asked. We are especially looking for people from luxury hospitality and customer service roles.
Job Types: Freelance, Zero hours
Payments: £12.00 - £25.00 per job depending on location
Schedule:
* Monday to Sunday availability
* More shifts on the weekend
* Choose the hours you work
Experience:
* Driving: 5 years (required)
Work Location: In person #J-18808-Ljbffr