Job Description
As our Brand Ambassador you are the face of Stressless and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers.
KEY RESPONSIBILITIES
·Responsible for the daily store operations
·Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
·Demonstrating Stressless products in a way that highlights the brand values and emphasizes the advantages of our range over similar products.
·Using the Stressless@home app to help customers configure their perfect Stressless furniture.
·Establish regular contacts with existing and potential customers, maintaining healthy customer relationship (phone, email, post, mailing lists etc.).
·Completing sales, processing orders, and taking payments using electronic ePOS software.
·Manages customer enquiries, feedbacks and after service matters
·Keeping customers updated about the progress of their orders.
·Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.
·Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.
·Keeping all store areas tidy and clean. Daily re-dressing of store display and spot-cleaning when necessary.
·Other duties as assigned
IDEAL CANDIDATE
·A motivated self-starter who carries out their tasks willingly
·Good communicator, both verbal and written
·Ready to work on a rota pattern that includes weekends
·Constantly working to improve product knowledge and awareness of competitors
·Well presented, maintaining professional image by staying well-groomed and smart
·Experience in high ticket or luxury retail will be an advantage
COMPANY BENEFITS
·Competitive salary
·Staff discount
·Pension scheme
·20 days holiday increasing to 25 with length of service
·Opportunities for career progression and personal development
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