As a Team Leader covering both Air and Ocean, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.
Overall Role Purpose:
* The Team Leader will be responsible for leading and engaging with the Air and Ocean Freight Export teams, reporting to the Station Manager.
* Providing a proactive customer service to ensure all customer requirements are met, setting up working processes and ensuring KPI targets are met and delivering a consistent high quality to build and develop customer relationships.
Scope of Role:
* Manages team productivity, organizes, splits and plans day to day work of the Operations and Customer Service teams.
* Drives performance of AFR & OFR teams, providing leadership across areas of responsibility inspiring people to engage with the business to deliver key results.
* Support, drive and commit to the Company’s overall Strategy.
* Directs and controls activities end-to-end for AFR & OFR.
* Ensures optimisation of end-to-end process in the Air and Ocean Department.
* Ensure file level GP, cost allocation and operations controls are delivered through empowerment of your teams.
* Creates, develops and maintains good relationships with customers, service providers & our internal functions (e.g. Management, Sales, OCC).
* Support Sales in interaction with customers.
* Ensure Station Monitor is checked daily and actions taken.
* Supports in KPI achievements and oversees the team’s performance and guides them in the correct direction by performance reviews and evaluating team members.
* Manages adherence to compliance standards.
* Handles escalations (e.g. dispute with internal/ external customers).
People Management:
* Identifies training needs and opportunities to develop a highly skilled functional department.
* Engage the team, ensuring there is a clear direction and work set is realistic and achievable.
* Carry out regular 1-2-1’s to assess performance and offer any support that might be needed.
* Ensure annual reviews take place.
* Identify any underperformance and work with the support of the Manager and HR to address.
* Identify and deal immediately with any employee relation issues with support from Manager & HR.
* Work with Manager of EOS actions.
* Welcome, induct & train new starters.
Skills & Qualifications:
* Proven track record of leading a team.
* Ability to lead a team, inspire and motivate people.
* Freight Export experience with a good knowledge of both Air & Ocean Freight processes and systems.
* A proven ability to identify and meet customer service needs in a professional and friendly manner.
* Experience of delivering and reporting back to Managers on data/business performance as and when requested.
* Knowledge of Freight Forwarding industry, exports and customs related processes.
* Interpersonal skills, influencing, communication, relationship management, cultural awareness and ability to work across teams.
* Clear and concise communication skills, written and spoken.
* Experience of HMRC process for Exports.
* Commercial awareness.
* Willingness to support a culture of continuous improvement.
* Results driven, with good attention to detail.
* Always maintain a respectful attitude.
* Able to prioritise and perform under pressure.
* Developing Others / Self:
* Provide team members with candid and regular feedback.
* Provides team members with development opportunities.
* Supports and inspires employees to develop themselves.
* Conveys a clear sense of personal goals and values.
* Actively seeks feedback to improve performance & takes personal responsibility for own development.
LOCATION: Leeds
HOURS: 37.5 Per Week
REPORTS TO: Station Manager, Leeds
CLOSING DATE: 7th March 2025
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
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