As a Team Leader covering both Air and Ocean, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.
Overall Role Purpose:
* The Team Leader will be responsible for leading and engaging with the Air and Ocean Freight Export teams, reporting to the Station Manager.
* Providing a proactive customer service to ensure all customer requirements are met, setting up working processes and ensuring KPI targets are met and delivering a consistent high quality to build and develop customer relationships.
Scope of Role:
* Manages team productivity, organizes, splits and plans day to day work of the Operations and Customer Service teams.
* Drives performance of AFR & OFR teams, providing leadership across areas of responsibility inspiring people to engage with the business to deliver key results.
* Support, drive and commit to the Company’s overall Strategy.
* Directs and controls activities end-to-end activities for AFR & OFR.
* Ensures optimisation of end-to-end process in the Air and Ocean Department.
* Ensure file level GP, cost allocation and operations controls are delivered through empowerment of your teams.
* Creates, develops and maintains good relationships with customers, service providers & our internal functions (e.g. Management, Sales, OCC, Sales).
* Support Sales in interaction with customers.
* Ensure Station Monitor is checked daily and actions taken.
* Supports in KPI achievements and oversee the team’s performance and guide them in the correct direction by performance reviews and evaluating team members.
* Manages adherence to compliance standards.
* Handles escalations (e.g. dispute with internal/ external customers).
People Management:
* Identifies training needs and opportunities to develop a highly skilled functional department.
* Engage the team, ensuring there is a clear direction and work set is realistic and achievable.
* Carry out regular 1-2-1’s to assess performance and offer any support that might be needed.
* Ensure annual reviews take place.
* Identify any underperformance and work with the support of the Manager and HR to address.
* Identify and deal immediately with any employee relation issues with support from Manager & HR.
* Work with Manager of EOS actions.
* Welcome, induct & train new starters.
Skills & Qualifications:
* Proven track record of leading a team.
* Has the ability to lead a team, inspire and motivate people.
* Freight Export experience with a good knowledge of both Air & Ocean Freight processes and systems.
* A proven ability to identify and meet customer service needs in a professional and friendly manner.
* Experience of delivering and reporting back to Managers on data / business performance as and when requested.
* Knowledge of Freight Forwarding industry, exports and customs related processes.
* Inter-personal skills, influencing, communication, relationship management, cultural awareness and ability to work across teams.
* Clear and concise communication skills, written and spoken.
* Experience of HMRC process for Exports.
* Commercial awareness.
* Willingness to support a culture of continuous improvement.
* Results driven, with good attention to details.
* Always maintain a respectful attitude.
* Able to prioritise and perform under pressure.
* Developing Others / Self:
* Provide team members with candid and regular feedback.
* Provides team members with development opportunities.
* Supports and Inspires employees to develop themselves.
* Conveys a clear sense of personal goals and values.
* Actively seeks feedback to improve performance & takes personal responsibility of own development.
LOCATION: Leeds
HOURS: 37.5 Per Week
REPORTS TO: Station Manager, Leeds
CLOSING DATE: 7th March 2025
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