Position Overview We are seeking a highly skilled and experienced Service Delivery Manager to join our dynamic team. The successful candidate will be responsible for overseeing the delivery of high-quality IT services to our clients, ensuring client satisfaction and operational efficiency. Key Responsibilities Service Management: Oversee the end-to-end delivery of IT services, ensuring that they meet client requirements and are delivered on time and within budget. Client Relationship Management: Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a strong and positive relationship. Performance Monitoring: Monitor service delivery performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as necessary. Process Improvement: Continuously evaluate and enhance service delivery processes and methodologies to improve efficiency and effectiveness. Resource Management: Ensure proper allocation and utilization of resources to meet client demands and project requirements. Risk Management: Identify potential risks to service delivery and develop mitigation strategies to minimize impact on clients and operations. Reporting: Prepare and present regular reports on service delivery performance, highlighting successes and areas for improvement. Qualifications and Experience Experience: Minimum of 5 years of experience in IT service delivery management or related roles. Skills: Strong understanding of IT service management frameworks and best practices. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple priorities and work under pressure. Technical Knowledge: Proficiency in IT infrastructure, software development, and cloud services. Familiarity with service management tools and platforms. Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering practical solutions to complex issues. Key Relationships All members of the technical teams All members of the Senior Leadership Team All existing customers All new customers All suppliers and vendors Hours of Work & Benefits Double OTE Commission Scheme with no cap 37.5 hours per week 25 days annual leave bank holidays Private Medical Insurance Pension Training and development budget Employee of the quarter bonus Employee of the year bonus Beer fridge Thursday and Fridays Team Socials Valuing Diversity and Inclusion At Everything Tech Limited we aim to create a workforce that is representative of our society. Knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are regardless of; age, gender, ethnicity, sexual orientation, religion or ability.