Job Category: Support
Requisition Number: SERVI001793
Posted: January 30, 2025
Employment Type: Full-Time
Location: Remote
About the Role
Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.
As our new Service Desk Consultant, you will provide 1st line support to all users. It is highly important that excellent interpersonal skills are combined with a methodical approach. You will log all calls and emails via the online service desk system and investigate any problems using the skills you will have learned.
We expect our Service Desk Consultants to build and maintain strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks.
We are seeking a candidate with strong communication skills and fluency in both German and English, and expect you to be based in the UK.
This is a REMOTE opportunity.
Who We Are Looking For
The successful candidate will be eager to learn new skills and demonstrate the following:
* Technically minded
* Customer-focused
* Strong work ethic
* Methodical and analytical approach to problem-solving
* Time management abilities
* Ability to work well under pressure
* Any experience in a customer service environment would also be of benefit
Key Duties
* Prioritize, diagnose, troubleshoot, and manage several open service requests and/or incidents at one time, ensuring effective communication while adhering to all service level agreements by taking ownership of customer issues and seeing problems through to resolution.
* Ensure all customer systems are actively monitored, resolving any issues quickly and efficiently while adhering to all service level agreements.
About TrueCommerce
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Sainsbury’s, ASDA, Travis Perkins, Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
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