Area: Barnet Hours: 9am-5.30pm Monday to Friday Salary: £26000 (plus additional benefits) Our Client has an immediate opening for an experienced Customer Service Administrator. They are looking for someone who is confident, vibrant and an excellent communicator both face to face and over the telephone. Summary of Role The Client Services Administrator is an integral part of the team. You would be responsible for providing exceptional client service and administrative support. You will be the first point of contact for all clients (email, phone and face to face), responding to enquiries, resolving complaints, and ensuring client satisfaction. Your duties will include managing client accounts, processing orders, and maintaining accurate records. You should have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. A successful candidate will be able to work independently and as part of a team, have a positive attitude, and be committed to providing excellent client service. Duties The role is based in our Excellence Centre in Barnet, answering and calling/emailing clients, this includes handling and resolving client issues/complaints; providing order updates. Support the branch managers across our 5 branches with all queries regarding production process, payments and complaints. Answering queries clients or potential clients may have about our services. Attracting potential clients by answering service questions via all mediums including calls/emails or face to face. Managing client accounts, booking new deliveries and managing all financial aspects of the client accounts. Maintaining client records by updating account information Resolving product or service issues by understanding the client's complaint; determining the cause of the problem and solving the issue whilst managing the clients expectations at all times. Performing high quality inspection to ensure clients are well informed. Ensuring high levels of client satisfaction through excellent client service. Must be proficient with technology or have the ability to learn on the job. Provide administrative support to the Client Services Manager & Excellence Centre Manager. Ensure meticulous database management, ensuring all client/third party details are up to date and correct in line with GDPR. Provide assistance to the Area Manager where needed, including financial reporting, note taking and meeting support. Any other duties as required by your line management team About you Minimum 1 year in Customer Service/Care/Call Centre Experience in retail/customer-facing role a big plus Excellent written and oral English Strong client-facing and communication skills A genuine passion for providing the highest level of client service Good attention to detail and very organised Ability to use multiple systems and multitask in a fast-paced environment Ability to use your initiative to problem solve end-to-end Positive and friendly attitude Benefits Up to 25 Days Annual leave (plus Bank Holidays) Competitive salary and substantial benefits package Generous uncapped Bonus Scheme (OTE) Occasional flexi-working Incredible group wide discounts (up to 90%) Extensive training and development opportunities Pensions scheme This is a great opportunity for someone who thrives customer service and has the personality to engage in all situations. At NMC Recruitment we review all applications and will be in touch with all candidates showing the required skills and experience. We may store your information on our database for future opportunities.