Job Title: Supervisor
Job Category: Direct
Department/Group: Production
Location: Doncaster
Travel Required: Occasional
Position Type: Full time
Summary: Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
Responsibilities:
1. Supports team manager and performs management duties when manager is absent or out of office.
2. Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
3. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
4. Assists management with hiring processes and new team member training.
5. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
6. Communicates deadlines and sales goals to team members.
7. Develops strategies to promote team member adherence to company regulations and performance goals.
8. Conducts team meetings to update members on best practices and continuing expectations.
9. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
10. Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
KPI:
1. Department Efficiency.
2. All Vehicles out to Schedule.
3. No Accidents.
4. Downward trend in complaints and faults found at QC.
5. Skills matrix kept up to date.
Skills/Qualifications:
1. Product Knowledge and Industry Experience.
2. Leadership Skills.
3. Strong Oral and Written Communication Skills.
4. Motivational Skills.
5. Results-Oriented.
6. Self-Motivation.
7. Strong Relationship Building.
8. Customer Service Skills.
Job Types: Full-time, Permanent
Pay: £16.74-£18.90 per hour
Expected hours: 39 per week
Benefits:
* Bereavement leave
* Canteen
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Schedule:
* 10 hour shift
* Day shift
* Overtime
Work Location: In person
Reference ID: Auto Electrical Supervisor
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